Support

Teachopolis helps studios run classes, communication, and the classroom experience on the web and in the Teachopolis Classroom mobile app.

Product help

Step-by-step guides for instructors and studios live in the Help Center. Students and families can ask their studio how to use classroom features assigned to them.

Mobile app

• Sign-in — use the same email or phone and password as your Teachopolis web account. If you cannot sign in, your studio can confirm your enrollment and login access.
• Permissions — allow photos or notifications when prompted if you want avatars, library uploads, or message alerts. You can change these later in device settings.
• Updates — install the latest app version from the App Store or Google Play when your studio announces an update.

Account, billing, and class questions

Enrollment, schedules, payments, and studio-specific policies are managed by your studio. Contact your instructor or studio office first for those requests.

Report a problem

If the app closes unexpectedly, we may receive a diagnostic report through Sentry (see our Privacy Policy). To report ongoing issues, include what you were doing, your device model, and app version when you contact your studio or Teachopolis support.

Privacy

How we handle information — including mobile permissions and error reporting — is described in our Privacy Policy.

Teachopolis support

For platform issues not resolved with your studio, email support@teachopolis.com. We respond as quickly as we can during business hours.

App Store and Google Play listings may link to this page as the public support URL.